Returns, Refunds, RMA and Warranty Policy

It is important to read our Warranty, Refunds and Returns Policy before you purchase any product.

Acceptance of the terms and conditions of this website at checkout deems you have accepted the policy below.

This Policy applies to all products bought from SA Windsocks.

This Policy forms part of the SA Windsocks Terms and Conditions and Privacy Policy and so words defined in the Terms and Conditions and Privacy Policy have the same meaning in this Policy, unless the context indicates otherwise.

Nothing in this Policy is intended to limit your statutory rights in any way.

We reserve the right to update or amend this policy at any time without any prior notice to you.

Please always ensure you are aware of our latest terms & conditions, returns & refunds policies or any other terms presented on this web site.

1. Faulty Product

If your product arrives faulty or damaged you must notify us within 24 hours.

2. Cancelling an order

Once you place an order, confirm the order and complete payment the order is considered to be a binding commitment from you.

If under any rare circumstances we approve a cancellation, there will be a 7% refund charge deducted from your purchase price as we incur admin, banking and transaction refund fees.

3. Not what you ordered, product not as advertised or changed your mind.

Our product descriptions and product photos are very clear and very descriptive.

If we really did send you the wrong product please notify us immediately.

If you changed your mind, you have 7 days to return to the product to us UNUSED at your own cost for courier charges and fees. A 7% restocking fee will apply.

4. Products damaged on delivery

Unfortunately damages do sometimes occur with items in transit it happens very seldom with us but does happen from time to time.

We take great care to bubble wrap and protect each product we ship to ensure your product arrives in perfect condition.

4.1 Visible damage to outside of package

If you notice any visible damage to the package on arrival with the courier you may refuse the delivery.

4.2 Checking your product on arrival

You MUST open your package within 24 hours of receipt from the courier and notify us within the first 24 hours of any damages.

It is very important to notify us on contact@sawindsocks.co.za if your package has arrived damaged.

In your email we need you to include photographs of the damaged packaging or and product so that we may take the matter up with the courier company and be able to start processing the collection of the damaged product from you and sending you a replacement ASAP.

(subject to stock availability)

We will arrange to collect the product from you at no charge to you. Once we have inspected the product and validated your return, we will replace the product as soon as possible.

(subject to stock availability)

5. Defective Products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

A defect can however occur in the manufacture of a product if your unit arrives faulty you must notify us within 24 hours

If the product truly is faulty upon arrival it will be replaced immediately.

(subject to stock availability)

6. Standard Warranty on Products

The standard product warranty is 1 year unless otherwise indicated.

If you have received a product which turns out to be defective please notify us within 24 hours after you become aware of the defect.

The repairs or replacement shipping costs will then be handled by us.

The cost of returning the product to us with a courier for an RMA warranty claim beyond 30 days of ownership is for your own account. Normal wear and tear does not count.

Please use https://portal.courierguy.co.za or https://pudo.co.za to return the product to us in its original packaging (or the faulty part which we will advise you about before your return).

Once we receive your return and have inspected it as per point 7 below we will then proceed with your warranty claim assessment.

6.1 Warranty Exclusions

Your warranty does not include

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage or installation of the product;
• damage arising from a failure to adequately care for or maintain the product;
• damage arising from lightning or other weather damages, strong winds, hail damage etc.
• damage arising from unauthorized alterations to the product;

6.2 Warranty claims

Replacement products are subject to stock availability of the replacement product. In some cases there may be a 14-20 delay until your replacement unit arrives.

If we establish a fault with the product caused by any of the warranty exclusions the product will subject to a repair or replacement cost and may also void your warranty.

7. Return and Refund Charges

If you return a defective product to us, but you fail to return all of the accessories and parts (including the box and all inside packaging) that were sold with that product in the condition they were sent to you, we reserve the right to

• assess the condition of the product and its packaging before honouring any warranty or repair claim.
• inspect and test the product (including its packaging) to validate its condition.
• determine any charges / deductions based on the condition of the product and the condition it was returned in.
• refuse your return entirely and return your product back to you.

Any charges or deductions based on the above will be determined during our inspection of the product returned. We will then notify you of the amount that will be refunded.

8. How to return your products to us

Your product must be re-packaged the way it was received, in its original box (undamaged) and must include all interior packaging the way you received it from us.

Please use https://portal.courierguy.co.za or https://pudo.co.za to return the product to us UNUSED in its original packaging (or the faulty part which we will advise you about before your return).